Frequently Asked Questions

What is SilentBuyers?

SilentBuyers is a private purchasing service that allows you to shop online without using your personal identity. Operated by Irmino LLC in the U.S., our mission is to protect your privacy during online purchases. We place orders on your behalf — discreetly and securely.

Is my identity exposed to the seller?

No. Your name, email, ID, or address is never shared with the seller.
We place all orders under our business name, ensuring your anonymity at every step.

What kind of items can I order?

You can request anything available online — from everyday items to personal or sensitive products.
We accept links from trusted websites. We do not process illegal, dangerous, or suspicious requests.

Can I send links from any website?

We strongly recommend only sending links from reputable and safe websites.
If the site is a known scam, fake store, or has malicious content, your request may be rejected and no refund will be issued.

How does SilentBuyers work?

You send us the exact link of the product you want.
We calculate the total price including shipping and service fee.
You confirm and pay securely.
We buy it under our company name and deliver it directly to your address — anonymously.

What payment methods are accepted?

Currently, we are preparing our payment system. In the near future, we will support major options like credit card, PayPal, and crypto.
We will update this section once payment is available.

How long does it take to receive my product?

Once payment is confirmed, we process the purchase within 24 business hours.
Delivery time depends on the seller’s shipping speed. We always use the fastest and safest option available.

What if the product is delayed or lost?

Since we act as an intermediary, delivery issues are the seller’s responsibility.
However, we will assist you with any tracking problems and provide proof of order. No refunds are issued once the order is placed.

Can I cancel or request a refund after payment?

No. Due to the nature of private purchasing, once your order is placed and payment is processed, we do not offer refunds or cancellations.
Please double-check your link before sending it.

What about gift cards or digital codes?

Yes! SilentBuyers also allows you to request gift cards, digital credits (Steam, Netflix, etc.), and other prepaid items.
You receive the code securely by email — no physical delivery needed.

Is SilentBuyers available worldwide?

At this time, SilentBuyers operates primarily in the U.S. and serves clients who want delivery within the United States.
We are working to expand availability soon.

Do I need to create an account?

No. You don’t need to log in, register, or expose any personal data to use our service.
We believe privacy should be simple and accessible.

How do I contact SilentBuyers?

You can reach us anytime via email at:
contact@silentbuyers.com
We aim to respond within 24 hours (business days).

All clear? You're ready to request your item.

Why doesn't SilentBuyers have a shopping cart?

SilentBuyers doesn’t operate like a traditional online store. Instead of adding items to a cart, you simply send us the product link — and we take care of the rest with full privacy and personalized handling.
This model allows us to review each request individually, protect your identity at every step, and provide a safe, discreet shopping experience with no exposure or tracking.

Payments & Fees

How much does SilentBuyers charge?

Our fees depend on the order total (including shipping).
• $7 flat fee for orders up to $70
• 10% for orders from $71 to $250
• 15% for orders above $250
See our full pricing: https://silentbuyers.com/silentbuyers-pricing

Are Stripe or other fees included?

No. Payment processing (Stripe), currency conversion, and transfer fees are calculated separately and always included in your final quote before payment.

What payment methods can I use?

We currently support credit and debit cards via Stripe. Soon, we will add PayPal and crypto. You'll always receive clear instructions when your quote is approved.

Can I change my request after payment?

No. Once payment is made, the purchase is considered confirmed. Please review your request carefully before submitting.